Certified Management Assistant (S & P)

Certified Management Assistant (S & P)

Certified Management Assistant – S & P Certification – Product-No. F06



Do you want to fulfill your role as a “co-pilot” of your boss even better and be enthusiastic about new tasks?

With our seminar, you will be able to expand your specialist and practical skills and be able to face the daily requirements more calmly and confidently.



Driver’s license for the management assistant

> Make business letters attractive with Word
> Work fast and easy with Excel & Outlook
> Perfect cooperation with the boss
> Support the boss with basic business knowledge



Target Group – Certified Management Assistant

> Assistants to the Executive Board and the Executive Board, Office Managers,
> Area secretaries and project assistants.




Your benefit – Certified Management Assistant

Day 1:
Office organization & self-management
Communicate successfully and act confidently
The Team of Two – perfect cooperation with the boss
Day 2:
Word – make business letters and offers appealing
Prepare Excel numbers in a compact and understandable way
Day 3:
PowerPoint – Create exciting presentations
Optimal organization of Outlook communication and time management
Day 4:
Business Administration Basic Knowledge
Light into the darkness of numbers: budget, controlling, balance sheet, profit and loss and liquidity
Manage projects successfully




Seminar Price – Business Process Optimization

Price: 1.670, – £ excl. 19% VAT.

Included in the price:
Participants documents as PDF,  3-course meal, coffee, tea, Soft drinks and Snacks in the breaks


Certified Management Assistant (S & P)




Program 1. Seminar Day: Certified Management Assistant



Office organization and self-management

> More success through self-organization: managing your own workplace properly and optimizing workflows
> Identify priorities, communicate clearly and enforce others
> Distinguish between “Urgent” and “Important”
> Creating freedom: How do I deal with “time thieves”?
> Using, filtering and bundling information: Mastering the flood of information with confidence, optimally processing and passing on information
> “Let your net work” – Successful Networking: How Your Network Can Help You



The participants receive the following S & P products for direct implementation in practice:
+ S & P Checklist: How do I properly organize my workplace?
+ S & P Checklist: The ABC Analysis – prioritizing priorities
+ S & P test: Which time management type am I?



Communicate successfully and be confident – Part I

> Verbal and non-verbal communication: effect and targeted use
> Manage meetings confidently and ensure high-quality results
> Courage to “No-Saying” without further ado and bad conscience
> Constructively argue and convince conversation partners
> Make criticism appropriate to the situation and appropriate
> Personal handling of emotions and anger



Successful communication and self-confidence – Part II

> Master conflicts confidently and react calmly to personal attacks
> Being able to respond to different interlocutors: The DISG concept for determining different employee types
> Reflect on own behaviors and try behavioral alternatives
> Increase Assertiveness: Analyze your own strengths, drivers and resources
> Case studies: Together with the participants, solutions and negotiation strategies are developed for difficult conversational situations.



+ S & P test: assess your own communication strength
+ S & P Guide: Give Feedback – Take Feedback



The Team of Two: Successful teamwork of manager and assistant

> Effective cooperation and optimal coordination
> Recognize the need for discussion and coordination
> Special position between boss and employees: How you can confidently represent your own role and do not get caught between the fronts
> Be a competent “contact point” for third parties
> Represent the executive confidently



+ S & P Guide: “Effective Leadership”
+ S & P Guide: Building “healthy” self-confidence



Program 2. Seminar Day: Certified Management Assistant



Word – make business letters and offers appealing

> Find the right – and appropriate – word: Thesaurus
> Design documents: headings, highlights, and graphics
> Display information clearly in tables and bulleted lists
> Never again typing mistakes: get a letter-writer with valuable Microsoft Word helpers under control
> Structure and round off documents with page numbers, chapter headings and tables of contents



The participants receive the following S & P products for direct implementation in practice:
+ Word templates – business letters and customer offers
+ S & P Quick Start Checklist Word



Prepare Excel numbers in a compact and understandable way

> Use the powerful spreadsheet correctly!
> Correct structure of an Excel worksheet
> Calculate, display and evaluate extensive data quickly and easily
> Cell formatting – numbers, data, tables made easy
> Tips and tricks for diagram designers
> Making decisions faster and safer: Entering, analyzing and visually processing data



Impuls – implementation tips:
+ Excel templates – sample diagrams for your reporting
+ S & P Checklist for Quickstart Excel



Program 4th day of the seminar: Certified Management Assistant



Convincing with expertise

> Types of companies and their differences at a glance: GmbH, GmbH & Co. KG, AG
> Functional areas and their tasks: Marketing, Purchasing, Finance, Human Resources, Accounting
> Business terms and what they mean: key figures, cost types, cash flow, BWA, income statement
> New Management Techniques: Lean Management, Learning Company and Change Management



The participants receive the following S & P products for direct implementation in practice:
. + S & P Guide: “Business Administration Basic Knowledge”



Light into the darkness of numbers – Successful assistance

> Budget Planning: Who gets how much and why?
> The BWA: What are their essential components?
> Recognize strengths, weaknesses and undesirable developments on the basis of key figures at a glance
> The Financial Statements: Analysis of the Balance Sheet, P & L and Liquidity: Simple, Transparent and Understandable
> Establishment of a management report with a view to the essentials
> Company analysis with the key figures for the respective industries
> Pricing: Cost recovery, contribution margin, break even



+ S & P Checklist: “Recognizing Outliers in the BWA”
+ S & P Checklist: “The most important business key figures”



Manage projects successfully

> What is a project? What is project management?
> Start, plan and implement projects professionally
> Use and adapt project management methods, tools and techniques in a targeted manner
> Control costs, time and scope of the project and successfully bring projects to their destination
> Complete projects safely and learn from project experience
Case studies: Together with the participants, practice cases are trained on different project phases.
Checklists help with the implementation of tasks and roles in the project.



+ S & P sample agenda and sample log for project meetings
+ S & P Checklist: Successfully defining and communicating project goals



Your contact person – Certified Management Assistant

Do you have any questions about our seminar: Certified Management Assistant (S & P)? You need technical advice or would like to register? Our contact person is available to help and advice.
Department of Continuing Education
Telephone: +49 89 452 429 70 – 100
Fax: +49 89 452 429 70 – 299
E-Mail: service@sp-unternehmerforum.de

Certified Management Assistant (S & P)


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